Ed Young’s True Value – the ‘good old days’ in the present
The ‘good old days’ of retail and home repair go hand-in-hand with personal service. Ed Young’s True Value on Main Street in Williamsville is on its third generation of the family-owned business that promises ‘Help is just around the corner.’ The store offers a full selection of hardware items and plumbing products, with long-term employees available to guide and answer customer questions. In addition to retail, Ed Young’s has a full fleet of trucks that serve the home and plumbing repair needs of most of Erie County.
Customer service commitment
Beginning in 1919, Ed Young’s made a commitment to customer service and the local community. They get to know customers by engaging them in conversation to find out about what they need. Many people come to the store with a problem that needs a hardware solution, but they don’t know what to buy or what to do with it. Most of Ed Young’s service team has over 10 years’ experience helping customers figure out hardware solutions. They are a True Value company, a name associated with quality that lasts. In a world where the local hardware store has often disappeared, Ed Young’s ‘good old days’ philosophy keeps them thriving by word of mouth and reputation.
Ed Young’s also goes to customers for certain repairs and installations for plumbing, gas grills, and offers pick up/delivery service for your lawn mower or Snow thrower. All the plumbers are licensed and offer help with water heaters, sewer and drain, replacement parts and more with flat rate pricing.
Competition in the hardware industry is intense with online options and large chain stores. As a True Value Company, Ed Young’s is part of a larger buying group which gives them competitive buying power to stay price competitive. They are able to offer thousands of private-label brand names, including True Value, Master Mechanic, Green Thumb and Master Plumber. They also carry a critically-acclaimed True Value paint line. Only True Value Companies have access to these brands which are comparable to national brands, but at a savings of 15-20%. And if a customer wants to shop online, they can select a purchase on truevalue.com and have it shipped for free to Ed Young’s for pick up. Ed Young’s also offers a customer reward program.
For more information about the store, including local community events, see the Web site: www.edyoungs.com
LVBW is proud to be associated with the spirit of service at Ed Young’s True Value.