Concept Construction Corporation:
Building Western New York State and Western Pennsylvania

Ever wonder about the story behind the control tower at the Buffalo-Niagara International Airport? One of Buffalo’s most recognizable landmarks, the 17 story tall structure has a 60 ton concrete base for the main floor in the control tower’s elevated observation deck. That deck, complete with safety guard rails, was built on the ground and carefully lifted into position on top of the tower’s main structure.   Then, the same enormous crane that lifted   the floor some 170 feet in the air, picked up the preassembled room complete with windows, walls and ceiling and positioned it into place. That construction feat is just one example of the creative problem solving that routinely earns Concept Construction Corporation its quality reputation.

Mike Shevlin grew up in the construction business as his father Barney established the family’s original company, Shevlin Manning Construction, in 1954. When incorporating his own company in 1974, Michael Shevlin wanted to be known for being a hands-on, straight-forward company who just gets the work done fast while exceeding normal standards in quality and workmanship. Mike said, “That would be a new concept in our industry.”, thus   forming the name, ‘Concept Construction.’ Today, 38 years later, three of Michael’s four sons are in the family business, and son Matthew is the president. They serve the commercial and industrial general construction needs of private owners/developers, commercial development, and public sector projects. Because they own and maintain more than 50 pieces of heavy and supportive construction equipment, they are capable of self-performing up to 60% of routine demolition, sitework, concrete, foundation, rough carpentry and finish work with their own forces.    Still relying heavily on their sub-contracting partners, Concept Construction is in a unique position to offer help to their subs when necessary, in an effort to maintain tight scheduling challenges etc.  Such a hands-on approach of working directly with customers results in a faster turn-around time with a consistent quality standard.

Their umbrella of services include, General Construction, Construction Management, Design-Build services (new design or renovation/remodeling), and Site Development. A typical employee has 20+ years of industry experience and reflects the company’s philosophy of earning a good reputation on every job. They strive to ‘get it right the first time’ to ensure client satisfaction. Such a focus on the customer has enabled the company to thrive and grow through four generations with a successful, proven work ethic that has resulted in the company’s continuing financial stability. Concept Construction recognizes that in a price-conscious, competitive environment, customer service and quality work sets them apart.

Concept Construction takes an inside-out approach. All employees on the inside of the company are knowledgeable, experienced, trained, passionate and interested in the success of the company. Internal buy-in reflects outward to the customer, with a focus on satisfying the client’s needs. The team puts a priority on face-to-face interaction with customers, developers, community leaders and industry organizations. They believe that by being out in the community, they are in the best position to stay on top of their customer’s needs while continuing to grow.

Both Mike and Matt Shevlin see their company continuing its success in commercial, general construction as well as becoming more involved in design-build projects and expanding commercial site development opportunities. Day-by-day and project-by-project they are committed to the ‘new concept’ of hands-on, fast paced, quality work, which gave Concept Construction its name.

Ed Young’s True Value – the ‘good old days’ in the present

The ‘good old days’ of retail and home repair go hand-in-hand with personal service.  Ed Young’s True Value on Main Street in Williamsville is on its third generation of the family-owned business that promises ‘Help is just around the corner.’  The store offers a full selection of hardware items and plumbing products, with long-term employees available to guide and answer customer questions. In addition to retail, Ed Young’s has a full fleet of trucks that serve the home and plumbing repair needs of most of Erie County.

Customer service commitment

Beginning in 1919, Ed Young’s made a commitment to customer service and the local community. They get to know customers by engaging them in conversation to find out about what they need. Many people come to the store with a problem that needs a hardware solution, but they don’t know what to buy or what to do with it. Most of Ed Young’s service team has over 10 years’ experience helping customers figure out hardware solutions. They are a True Value company, a name associated with quality that lasts. In a world where the local hardware store has often disappeared, Ed Young’s ‘good old days’ philosophy keeps them thriving by word of mouth and reputation.

Ed Young’s also goes to customers for certain repairs and installations for plumbing, gas grills, and offers pick up/delivery service for your lawn mower or Snow thrower. All the plumbers are licensed and offer help with water heaters, sewer and drain, replacement parts and more with flat rate pricing.

Staying competitive

Competition in the hardware industry is intense with online options and large chain stores. As a True Value Company, Ed Young’s is part of a larger buying group which gives them competitive buying power to stay price competitive. They are able to offer thousands of private-label brand names, including True Value, Master Mechanic, Green Thumb and Master Plumber. They also carry a critically-acclaimed True Value paint line. Only True Value Companies have access to these brands which are comparable to national brands, but at a savings of 15-20%. And if a customer wants to shop online, they can select a purchase on truevalue.com and have it shipped for free to Ed Young’s for pick up. Ed Young’s also offers a customer reward program.

For more information about the store, including local community events, see the Web site: www.edyoungs.com

LVBW is proud to be associated with the spirit of service at Ed Young’s True Value.

Dr. Sam Shatkin Jr., Dr. Todd Shatkin

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